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Shipping & Return Policy

Shipping & Return Policy

Shipping Policy

We are committed to delivering your orders promptly and efficiently. Our shipping policy is as follows:

  • Order Processing Time: Orders are processed within 1-2 business days after successful payment confirmation.
  • Delivery Time: Once the order is processed, it will be delivered within 5-10 business days via reliable courier services like TCS, Rocket Courier, or M&P.
  • Shipping Charges: Shipping charges may apply based on the order’s weight, size, and delivery location. The applicable shipping charges will be displayed during the checkout process.
  • Shipping Locations: We offer shipping services to addresses within Pakistan only.
  • Tracking: Once your order is shipped, you will receive a tracking number to monitor the status of your shipment.

Return & Refund Policy

We want you to be completely satisfied with your purchase from Chemical Villa. If you are not satisfied with your order, we offer a hassle-free refund/return policy within 7 days of order delivery. Please read the following guidelines for our refund/return process:

  • Eligibility: To be eligible for a refund/return, the item must be unused, unopened, and in its original packaging.
  • Return Initiation: To initiate a refund/return, please contact our customer support team within 7 days of receiving the order. You can reach us at +9203272344199.
  • Return Shipping: Customers are responsible for the return shipping costs, unless the return is due to a product defect or an error on our part.
  • Refund Processing: Once we receive the returned item and verify its condition, we will process the refund within 7 business days. The refund will be issued to the original payment method used during the purchase.
  • Non-Refundable Items: Some products, such as perishable items, or items without original packaging, are not eligible for a refund.

Contact Us

If you have any questions or concerns about our shipping and return & refund policy, please contact our customer support team:

Email: [email protected]
Phone: +9203272344199

We are available to assist you during our business hours 24/7.

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